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The following items must be followed in order to make the MyTherapyWizard’s administration standardized. If the guidelines are not followed then the administration is not standardized and results are not valid.

Any computer, laptop or tablet with a viewing screen of at least 10.5″ diagonal is appropriate.

A mouse is highly suggested as it will help you to scroll and click through the evaluation with ease. Touchscreen entry may be less stable.

It is recommended to use Google Chrome as a browser.

Bookmark app.mytherapywizard.com for easy access

Be prepared to be asked for a authentication code every time you log in.

Users on networks at organizations (public schools) may need to ask the tech department to whitelist mytherapywizard.com

You’ll need to be online to administer the MyTherapyWizard. If you are on a school’s network, and it blocks you, try to disconnect from the school’s network and connect to your personal hotspot.

After this, everything is super easy!

Specific Details and troubleshooting are below: 

Browser:  Chrome (updated version)

Internet Speed: 10 Mbps minimum

Screen size: At least 8.5x11 viewing size (same as piece of paper or larger)

Security Settings: Cookies enabled; pop ups allowed for file downloads 

If having trouble seeing images or videos?  Try these quick fixes

1. Check your browser settings

1. Enable media permissions:  Go to your browser's site settings and ensure images and javascript are both allowed for mytherapywizard.com
   
2. Disable browser extensions: Ad blockers, script blockers, or "reader view" extensions can hid embedded visuals. Try opening MyTherapyWizard in an Incognito/Private window to test. 
   
3. Clear cache and cookies: Cached image versions sometimes get stuck.  Clear your cache and then refresh your browser. 
   
4. Go to Chrome Settings>Privacy and Security>Third Party Cookies (allow)>Sites Allowed to use 3rd Party Cookies> Add " [*.]mytherapywizard.com " (copy and paste inside the " ")

2. Verify Network and Firewall

3. Check for Pop-Up or Script Blocking

1. If video preview or Play button doesn't appear then turn off pop up blockers or content filters (especially on Chrome or Safari extenstions)
   
2. Reload the page
   

4. Device Specific Notes

1. ipad -ensure "low data mode" is off.  Safari must allow cross site tracking for embedded media
   
2. Windows PC- Update Chrome.  Outdated versions block embedded content
   
3. Mac- Use Chrome. Other browsers don't work as well with MyTherapyWizard. 
   

5.  Still not seeing anything?

If you still see blank spaces or broken icons:

1. Try logging out and back in- this resets tokens
   
2. take a screenshot of what you see and email support@mytherapywizard.com.  Include your browser, version, device type and whether you are on school/work or home wifi.